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Delivery & Returns

FAQ: Welcome

DELIVERY

We aim to dispatch orders within 2-5 working days via Royal Mail 24. There may be times where dispatch is longer in busy periods.

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Delivery will be via Royal Mail or MyHermes depending upon the weight and dimensions of the parcel.

A flat delivery charge of £3.68 applies to all orders, with FREE DELIVERY on all orders over £45.

RETURNS POLICY

I gladly accept returns for candles, wax melts and gift sets.

If you wish to return any items, please email: hello@popilihome.co.uk in the first instance and within 14 days of delivery.

 

Items will need to be returned to: Popili Limited, 4 The Hedgerows, Crossing Road, Epping, Essex, CM16 7BQ

Dispatch items back within: 30 days of delivery

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I don't accept exchanges or cancellations for personalised items. 

But please contact me if you have any problems with your order.

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders​

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Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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FAQ: FAQ
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